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Return policy CadouriOnline

If the product is made of bad quality or the product is severely damaged during the delivery,the customer has a right to ask for money back,that he paid earlier. In this case,the customer must to submit an application with trouble cause viamanager@cadourionline.mdwithin 24 hours from the moment receiving goods. If it was established that the flowers were damaged due the customer actions (for example,unfavorable conditions for storage) money is non-refundable.

In the case of a refund of funds paid by a bank card,- the refund is made only on the card with which payment was made


!! The returned product must be in the same condition as it was delivered (in its original packaging with all accessories,with undamaged labels and accompanying documents).

!! Do not accept returns of products with physical changes,incorrectly stored flowers (withered,torn,deformed and/ or damaged bud,etc.),Beats,chips,scratches,excessive use and/ or unauthorized interventions.

The following categories of goods are non-refundable:

- foil or latex balls

- electronic study materials (DVD) and books

- products with expiration date, with missing components or parts/ other than those supplied

- other products that can not be redeemed after opening the original packaging (for example,flying lanterns,whistles,cake fireworks,etc.)

- products that come into direct contact with the skin or other parts of the body (for example,masks,suits,hats,etc.)